Bizarro-world

I've been expecting a package from UPS. I got a note from the shipper with the link to the UPS tracking web site and the tracking number. Here's the sequence of what happened after that:

1. UPS says they delivered the package 6 pm Monday night. They didn't - I was home, and there was no UPS truck.
2. I wrestle with bad UI and finally work out how to report a missing package to UPS. (I also reported it to the shipper ... but they sent me back to UPS)
3. UPS: "A correct company or receiver name is needed for delivery. UPS is attempting to obtain this information." Note: to report the missing package, I had to do this annoying registration at the UPS site ... and it insisted on my supplying a full name *and* a company. Plus ... I reported it missing ... with this information ...
   
4. UPS: "The address has been corrected. The delivery has been rescheduled."
5. UPS: "The receiver's address is incomplete. UPS is attempting to obtain the entire address and complete the delivery."
6. UPS: " A postcard has been sent to the recipient requesting that they contact UPS."

Soooo ... they don't have my address ... so they send me a postcard ... so I can tell them my address! Brilliant!

And of course, now they won't deliver it ... I have to go pick it up. And, of course, you can only pick it up 9-5 M-F. Because of course that's a really convenient time.